Wrong rule, route or deadline
A page may say the wrong notice route, rent rule, deposit step, council route, tribunal timing or tenancy position.
Corrections policy
How we handle corrections, updates and source-led feedback
Renters Rights Toolkit publishes practical England private renting tools and guides. Because housing information can affect someone’s home, money and legal position, we review correction requests carefully and update content where an error, outdated source, unclear warning or broken link is found.
Editorial standard:
We aim to correct significant inaccuracies, misleading wording, broken source links and outdated guidance promptly after review. We do not change pages simply to match opinions, commercial requests or unsupported claims.
1. Why this corrections page exists
Private renting information changes over time. Official guidance can be updated, legislation can commence in stages, court and tribunal routes can change, source links can move, and old notices can create transition issues.
This page explains how users can report a possible error and how Renters Rights Toolkit reviews correction requests. It also explains the difference between a correction, clarification, update and general suggestion.
The purpose is simple: improve accuracy, transparency and trust while keeping the website honest about its limits.
2. Scope of this policy
This corrections policy applies to Renters Rights Toolkit pages, tools, checkers, templates, evidence prompts, FAQs, source lists, schema text, metadata, internal links and dynamic data files where they affect published website content.
It covers content about private renting in England, including tenancy status, notices, section 8, old section 21 routes, rent increases, repairs, deposits, pet requests, discrimination, council enforcement, landlord compliance and evidence logs.
It does not cover legal advice on individual disputes, personal document review, representation, court submissions or emergency housing support.
3. What counts as a correction request?
A correction request should identify something specific that may be inaccurate, outdated, misleading, incomplete in a material way or technically broken.
Old law or replaced guidance
A page may rely on guidance that has been replaced, especially where private renting rules have changed or commenced in stages.
Overconfident or unclear phrasing
A guide may need clearer limits if the wording sounds like legal advice, guarantees an outcome or ignores fact-sensitive exceptions.
High-risk issue not flagged
A page may need a stronger warning for court papers, homelessness, illegal eviction, serious hazards, discrimination or close deadlines.
Source no longer works
An official source, internal tool, related post, form link or evidence route may be broken, redirected or pointing to the wrong page.
Content cannot be used properly
A table, form, menu, dynamic card, contrast issue or tool result may make the content hard to access or understand.
4. Correction, clarification, update or suggestion?
Not every change request is a correction. Some requests are better handled as clarifications, routine updates or content suggestions.
| Correction | A factual error, wrong link, materially misleading statement, outdated legal route, incorrect source reference or broken tool output that should be fixed. |
|---|---|
| Clarification | The original wording is not necessarily wrong, but it could be clearer, safer, better limited or easier to understand. |
| Update | The page was accurate when published but needs refreshing because official guidance, forms, dates, links or practice have changed. |
| Expansion | The page is broadly accurate but could cover another scenario, exception, table, source or related route. |
| Opinion or disagreement | A user may disagree with framing or emphasis. We review these requests, but we normally need source evidence before making factual changes. |
| Individual case advice | A user may ask whether their notice, rent increase, deposit dispute or court case is valid. That is not a correction request and should be taken to a qualified adviser. |
5. Topics we prioritise first
All corrections matter, but some renting topics carry higher risk because a wrong step can affect someone’s home, safety, money or deadline.
Eviction and court
Section 8, old section 21 issues, possession claims, hearings, bailiffs and court deadlines.
Homelessness risk
Notice expiry, nowhere to stay, council homelessness duties and urgent housing routes.
Illegal eviction
Lock changes, threats, harassment, utility cut-off or landlord interference.
Serious repairs
Hazards, damp and mould, electrical risk, gas safety, no heating, fire risk or council enforcement.
Rent and arrears
Rent increases, rent arrears, repayment plans, tribunal timing and possession risk.
Deposits
Protection, prescribed information, late protection, deposit return and dispute deadlines.
Discrimination
Benefits, children, disability, assistance animals, adverts, bidding and unfair letting practices.
Source links
GOV.UK, legislation.gov.uk, Shelter, Citizens Advice, council, tribunal and deposit scheme links.
6. How we review correction requests
Correction requests are reviewed against the page context and reliable sources. We aim to avoid both under-correcting genuine errors and over-correcting based on unsupported claims.
| Step 1: Identify the content | We check the page URL, section, heading, tool output, form field, source link or data file that the request refers to. |
|---|---|
| Step 2: Understand the claim | We identify whether the report alleges a factual error, outdated information, unclear wording, missing warning, broken link, accessibility issue or technical problem. |
| Step 3: Check sources | We compare the content with official or specialist sources such as GOV.UK, legislation.gov.uk, Shelter, Citizens Advice, tribunal guidance, local authority routes, deposit scheme guidance or regulator material. |
| Step 4: Assess risk | We decide whether the issue could materially affect user decisions about eviction, rent, repairs, deposits, council enforcement, discrimination, homelessness or deadlines. |
| Step 5: Decide the change | We may correct, clarify, update, expand, add a warning, replace a source, fix a link, improve a tool prompt or decline the request with no change. |
| Step 6: Record material changes | Where a change is material, we aim to note it in a correction or update note on the relevant page or in this corrections page. |
Report a correction
Use this form to report a possible factual error, broken link, outdated source, unclear wording, missing warning, accessibility issue or tool problem. Required fields are marked with an asterisk.
Thank you. Your correction request has been submitted. We will review it against the page and relevant sources.
Please check the form. Add the required details and confirm that you understand this is not a legal advice service.
8. Response and review times
We do not guarantee a reply to every correction request, but we review high-risk and well-sourced reports first. Where possible, we aim to review correction requests using the following priority order.
| High risk | Issues affecting eviction, court, homelessness, safety, illegal eviction, serious repairs, discrimination or deadlines. We aim to review these as soon as reasonably possible. |
|---|---|
| Medium risk | Issues affecting rent, deposits, money, evidence, complaint routes, council escalation or tool outputs. These are reviewed after urgent risks. |
| Low risk | Typos, formatting, minor wording, layout issues or non-critical broken links. These may be batched into routine updates. |
| Unclear reports | If a report does not identify a page, wording or source, we may not be able to act on it. |
9. Possible outcomes
After review, a correction request may lead to one of several outcomes.
- Correction accepted: the page is changed because the original content was wrong or materially misleading.
- Clarification added: the wording was not clearly wrong, but needed better context or a safer warning.
- Routine update: the content is refreshed because guidance, links or page structure changed.
- Source replaced: a broken or weaker source is replaced with a better official or specialist source.
- Tool issue logged: the issue affects a calculator, checker, form or dynamic result and needs technical review.
- No change made: the request is unsupported, outside scope, opinion-based, or relates to personal legal advice.
10. How material corrections are shown
A material correction is a change that could affect how a reasonable user understands a renting rule, deadline, risk, route, evidence step or escalation option. Minor spelling, formatting or layout changes may not be logged publicly.
| Small correction | Typo, grammar, broken internal link, formatting issue or non-material source update. Usually fixed silently or during routine updates. |
|---|---|
| Clarification | Wording changed to avoid overconfidence, add a warning, explain an exception or make the page easier to understand. May be noted if important. |
| Material correction | A wrong or misleading rule, route, date, source, warning or tool result is corrected. The relevant page should include an update note where appropriate. |
| Major correction | A correction that affects a high-risk topic such as eviction, court, homelessness, serious repair, deposit dispute, discrimination or deadline. This should be made with clear prominence on the affected page. |
| Retraction or removal | If content is substantially unreliable or no longer safe to publish, it may be removed, redirected or replaced with a clearer page. |
11. Current correction log
This area can be used to record material public corrections. If there are no material corrections to display, the log should say so rather than pretending there have been updates.
| Date | Page | Correction type | Summary |
|---|---|---|---|
| 5 May | Corrections Policy | Policy page created | This corrections policy was created to explain how users can report errors, how corrections are reviewed, and how material changes are handled. |
| Current status | Sitewide | Public log | No additional material public corrections are listed on this page at the time of publication. Future material corrections can be added here. |
Routine edits, typo fixes, link repairs and layout improvements may not appear in this log unless they materially change the meaning of a page.
12. Sources used when checking corrections
We prefer correction evidence from official or specialist sources. The best source depends on the topic.
- GOV.UK private renting guidance;
- official Renters’ Rights Act guidance and information sheets;
- legislation.gov.uk;
- Shelter and Shelter Legal;
- Citizens Advice;
- First-tier Tribunal guidance and forms;
- deposit protection scheme guidance;
- local authority private sector housing guidance;
- Housing Ombudsman or relevant redress guidance;
- court or tribunal procedural information where relevant.
13. What we normally do not use as sole evidence
Some sources can be useful for background, but are not usually enough by themselves to change high-risk housing guidance.
- anonymous forum comments;
- social media posts;
- AI-generated summaries without sources;
- commercial pages with no legal source;
- outdated blog posts;
- personal anecdotes that do not show the legal route;
- screenshots without context;
- local practice presented as a national rule.
Exception:
User feedback can still identify a problem. We may then verify it against stronger sources before changing the page.
14. Editorial independence and conflicts
Corrections are reviewed for accuracy, clarity and user safety. We do not accept changes simply because a landlord, agent, advertiser, tenant, campaign group, service provider or competitor prefers a different commercial or editorial angle.
We may update pages where a correction improves factual accuracy, source quality, fairness, user safety, accessibility, transparency or practical usefulness. We may decline changes that would make content less accurate, less clear, more promotional or less safe for users.
Where a correction affects both tenants and landlords, we aim to explain the route fairly without turning the page into personal advocacy for one side of a specific dispute.
15. Related policies
These pages explain the wider editorial, legal, privacy and accessibility framework for the website.
About us
Read our purpose, editorial standards, source approach and website limitations.
Read about usLegal disclaimer
Understand why the site provides general information only and does not provide legal advice.
Read disclaimerPrivacy policy
Read how we handle contact form data, correction requests, feedback and privacy rights.
Read privacy policyAccessibility statement
Report accessibility problems that make guides, tools, forms or tables difficult to use.
Read accessibility statement16. Core official and specialist sources
These sources are often used when reviewing corrections for private renting content in England.
GOV.UK: Private renting
Official guidance on tenancy agreements, rent, repairs, deposits, safety, HMOs, students and complaints.
GOV.UK: Renters’ Rights Act overview for tenants
Official tenant guidance on assured periodic tenancies, possession, rent, pets, discrimination and ending a tenancy.
GOV.UK: Renters’ Rights Act Information Sheet
Official tenant-facing information sheet explaining current private renting changes.
Legislation.gov.uk: Renters’ Rights Act 2025
Primary legislation for current private rented sector reforms.
Shelter England: Private renting advice
Specialist housing advice on tenancy status, eviction, rent, repairs, deposits, harassment and moving out.
Citizens Advice: Renting privately
Advice on private renting, repairs, deposits, rent, moving out and landlord problems.
Found a possible error?
Send the page URL, current wording, suggested correction and best source you have. We review high-risk housing content first.
Corrections FAQs
Quick answers about reporting and reviewing errors on Renters Rights Toolkit.
How can I report an error?
Use the corrections form on this page or email contact@rentersrightstoolkit.co.uk. Include the page URL, the wording you think is wrong, the corrected information and a reliable source where possible.
Do you correct mistakes?
Yes. Material errors, outdated legal information, broken source links and misleading wording are reviewed and corrected where appropriate. High-risk housing content is prioritised.
Will every correction request be accepted?
No. Requests are reviewed against official and specialist sources. A suggestion may be accepted, partly accepted, declined, or handled as a clarification rather than a correction.
Do you reply to every correction request?
Not always. We prioritise high-risk, specific and source-led reports. We may not reply to unclear reports, duplicate reports or requests for personal legal advice.
Can I ask you to check my notice or tenancy agreement?
No. The corrections process is for website accuracy, not document review. For your own notice, agreement, court papers or dispute, contact a qualified housing adviser or solicitor.
What is a material correction?
A material correction is a change that could affect how users understand a renting rule, route, deadline, risk, evidence step or escalation option.
Are typo fixes logged publicly?
Usually not. Minor spelling, formatting, layout or non-material link fixes may be corrected silently or during routine updates.
Can landlords or agents request corrections?
Yes. Tenants, landlords, agents, advisers, councils, researchers and website users can report errors. Requests are reviewed against reliable sources, not the sender’s role.
What sources are best?
Official or specialist sources are best, such as GOV.UK, legislation.gov.uk, Shelter, Citizens Advice, tribunal guidance, deposit scheme guidance or local authority enforcement guidance.
Is this a legal advice route?
No. This page is for corrections and editorial feedback. It is not a legal advice, emergency housing, casework or document review service.