How we handle personal data and website information

Yes, mainly when you submit a contact form, send an email or provide feedback. The website may also process technical information such as browser, device, IP address, cookie choices and security logs.

Pro tip: keep this with the rest of your tenancy paperwork and your notes on tool data stays in browser — how we handle your data disputes are decided on dates and documents, not on who sounds more reasonable.

No. Do not send full tenancy agreements, court papers, identity documents, medical records, bank statements or sensitive evidence through the contact form.

Pro tip: if you searched “do your tools store my data” to get here, this is the part that matters: note the date, who said it and what was actually agreed.

No. Renters Rights Toolkit does not sell personal data.

Pro tip: save a dated copy of anything about your data rights before you reply, so your how we handle your data timeline is complete if it is ever challenged.

You can ask us to delete personal data in certain circumstances. The right to erasure is not absolute and may depend on the reason the data is held.

Pro tip: pair this with a check on analytics data — the two questions almost always come up together in how we handle your data cases.

Many tools are designed to run in your browser and do not send answers to us unless a page clearly submits a form or you choose to copy and send information yourself.

Pro tip: keep the paperwork covering third party processors in the same file as your tenancy agreement so nothing has to be reconstructed later.

Strictly necessary cookies may not need consent, but analytics, advertising or similar non-essential cookies may require clear information and consent where the rules apply.

Pro tip: people often search “do your tools store my data” at this point; the safest next step is to confirm analytics data in writing before any deadline passes.

Email contact@rentersrightstoolkit.co.uk with your privacy question. Include enough detail to identify your message, but do not send private case documents.

Pro tip: note the exact date this happened. Under the current England rules, how we handle your data outcomes often turn on timing rather than on the wording used.

Yes. If you are unhappy with how your personal data is handled, you can contact the UK Information Commissioner’s Office. It is usually sensible to contact us first so we can try to resolve the issue.

Pro tip: if anything here is disputed, ask for it in writing and keep the reply — written confirmation about tool data stays in browser is worth far more than a phone call.

Our privacy policy explains how personal data and website information are handled in plain English. It sets out what applies, who it applies to and how it connects to the rest of the site, including the pages on tool data stays in browser and analytics data. People usually reach our privacy policy after searching for privacy policy or how we handle your data, so it is written to answer those questions directly rather than to restate boilerplate.

Pro tip: if you need something specific from our privacy policy, use your browser’s find function — the headings are written around UK GDPR and lawful basis.

Our privacy policy applies to everyone who uses this site: private renters, landlords, letting agents, guarantors, advisers and anyone reading a guide or running a checker. It matters most if you are relying on the site for how personal data and website information are handled, or if you want to understand how analytics data and advertising data are handled before you act on anything you read here.

Pro tip: if you are unsure whether our privacy policy covers your situation, ask before you rely on it rather than after.

Our privacy policy is reviewed on a regular cycle and updated whenever the underlying law, official guidance or site practice changes. Updates are checked against primary sources rather than secondary commentary, and material changes are noted on the page. Where something about advertising data or data controller has recently changed, our privacy policy says what applied before and what applies now.

Pro tip: note the review date if you are quoting our privacy policy in a complaint, letter or formal response.

Use the contact page to raise anything about our privacy policy, including a correction, a broken link, an accessibility barrier or a question about how personal data and website information are handled. Give the page address and, if you are reporting an error, the official source you think is correct — that makes it far quicker to verify. Questions about your data rights or tool data stays in browser are answered by pointing you to the relevant guide or checker rather than by giving advice on your individual case.

Pro tip: include the exact wording you are querying and the date you read it; pages covering ICO are updated as guidance changes.

Our privacy policy is written to answer the questions people actually search for, including “data protection housing website”, “privacy policy renting website”, “do your tools store my data” and “how is my data used”. Those searches usually come down to the same underlying question about how personal data and website information are handled. The page also covers the neighbouring points on tool data stays in browser and analytics data, so you should not need to open three separate pages to get a straight answer.

Pro tip: if your exact wording is not covered, search the site for privacy policy or how we handle your data and open the closest guide or checker.

No. Our privacy policy describes how this site works and what you can expect from it. It does not change, replace or limit any statutory right or obligation, and nothing on this site is legal advice. Your rights on matters such as analytics data and advertising data come from legislation and official guidance, which every relevant page cites. For a live dispute, deadline or safety issue, contact Shelter, Citizens Advice, a housing solicitor or your local council.

Pro tip: keep a dated copy of anything you rely on from this site, including the review date and the official source it cites.