Citizens Advice Cornwall
Free housing and financial advice across Cornwall
About Citizens Advice Cornwall
Citizens Advice Cornwall provides free, confidential and independent advice to people throughout the county, including those using its Truro location at the Public Library in Union Place. Its general advice covers housing, employment, benefits, debt, consumer rights and discrimination. The organisation also runs specialist support, including help connected with housing repossessions and financial difficulties. For renters, the service offers a way to discuss housing problems alongside related issues such as income, benefits and debt. Advisers can explain options and direct people towards further assistance where needed. The charity operates a countywide telephone advice service and publishes information about obtaining help online and through local locations. Its website describes accessibility arrangements at the Truro library venue, including stairlift access to the first-floor offices. People arranging a visit should check the current appointment arrangements beforehand. Citizens Advice Cornwall also undertakes research and campaigning informed by problems affecting local people. Its services are intended to help residents understand their choices rather than make decisions on their behalf.
Services
- Housing and eviction advice
- Debt advice
- Benefits guidance
- Employment rights advice
- Consumer rights advice
- Discrimination advice
citizensadvicecornwall.org.uk at a glance
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Who Citizens Advice Cornwall works with
- Cornwall residents
- Tenants
- Landlords experiencing tenancy difficulties
- People with debt or benefits problems
Areas covered
Truro and Cornwall
Questions about Citizens Advice Cornwall
Where is the Citizens Advice location in Truro?
The Truro venue is at the Public Library, Union Place, Truro, TR1 1EP. The countywide Adviceline is 0808 812 7156. Check the website before attending, as access arrangements and appointments may vary between Cornwall advice locations.
What housing matters can Citizens Advice Cornwall discuss?
Housing is one of its general advice subjects, alongside benefits, debt and employment. The charity also describes specialist legal help connected with housing repossessions. Advisers can assess the issue and explain available guidance, assistance or referrals based on the circumstances.
Does Citizens Advice Cornwall charge for appointments?
No. The charity states that its advice is free, confidential and independent. Residents can contact the advertised Adviceline or use the website to find the appropriate advice route. Ask about available appointment arrangements if a telephone assessment indicates further help is needed.
Who enforces private renting standards in Truro?
Cornwall Council is responsible for relevant local housing standards enforcement. The Housing Act 2004 provides important powers concerning housing hazards, while the Renters' Rights Act 2025 strengthens protections for private tenants in England. Record disrepair and communicate concerns to the landlord in writing.
Can someone with mobility difficulties access the Truro advice venue?
The charity's location information states that the Truro library first-floor offices have stairlift access but no ordinary lift. Visitors are advised to use the doorbell by the stairs for staff assistance. Contact the service beforehand to discuss individual access requirements.
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