Letters we commonly draft
Most requests are for correspondence between tenants, landlords, agents and councils. If yours is unusual, describe it in your inquiry.
- Repair reports and chasers
- Notice to end a tenancy, including joint tenancies
- Pet requests and written replies
- Complaints to agents, councils and redress schemes
- Rent arrears letters and repayment plans
- Deposit and rent in advance letters
What makes a letter work
An effective housing letter is short, specific and easy to prove later. It names the property, sets out dates in order, says what you are asking for and gives a clear deadline. It avoids accusations it cannot back up, because the reader may be an agent, a council officer, an adjudicator or even a judge.
We also make sure the letter fits the stage you have reached. A first report of a repair should sound different from a final letter before a council complaint, and a reply to a possession notice should not admit anything by accident.
How we work with you
You tell us what has happened and share any earlier messages. We prepare a draft and mark anything that needs checking, and you can ask for changes before it is final. The finished letter is yours to send by email or by post, and we explain how to keep proof of sending.
If your matter has moved on to court papers or a formal legal claim, we will say so and suggest an adviser or solicitor, rather than drafting something that could harm your position.
Try the free templates first
If your situation is straightforward, you may not need us at all. Our letters and templates section has fill-in versions with worked examples, and the generators in our tools can build a first draft in a few minutes at no cost.
How we write
We use your dates, your facts and a calm tone, because a measured letter reads better to a council, adjudicator or judge later on. Each letter states what happened, what you are asking for, and by when. You check it and send it in your own name.
Forms we do not recreate
Form 3A and Form 4A are official forms published on GOV.UK. We do not sell copies, and you should always download the current version. We can explain what each part asks for and check that your answers match your facts.
We are not a firm of solicitors and we do not give regulated legal advice or represent anyone in court. If your matter needs a solicitor, we say so plainly and can introduce you to one with your consent.
A letter the recipient can act on
Start with the property address and the purpose of the letter. Set out a short sequence of dated events, identify the supporting documents and finish with a specific request. A repair letter should identify the location and effect of the fault; a deposit reply should address the disputed charge; a complaint should explain what response would resolve the problem.
Before sending, check names, dates, attachments and the correct recipient against your records. Keep allegations separate from things you personally observed. Avoid adding legal threats that you do not understand or deadlines presented as statutory when they are only requested response dates. Save the final version and proof of sending so a later adviser can follow the correspondence.
Official guidance for this service
Use these sources to check the rules and procedures relevant to your situation. Our preparation service is independent of the organisations linked below.
Questions about this service
Why not just use your free templates?
You may not need anything else. The templates suit straightforward situations. A tailored letter helps when there is a long history, several issues, or a reply you need to answer carefully. The service can bring the facts into a clear chronology, separate the issues and state the action you want. We use the information you provide and ask you to check the final version; paying for drafting does not make an unsupported allegation stronger.
Should I send my letter by email or post?
Email is fine if it is an address your landlord or agent uses, and it gives you a dated record. For important letters you can also post a copy and get a certificate of posting. Check the agreement and any specific service requirements before choosing the method, especially for formal notices. Keep the final attachment, recipient details and sending record. A convenient email address is not automatically the correct address for every legal document.
Can you write in my name to my landlord for me?
We prepare the wording, and you send it in your own name. This keeps you in control and keeps the communication directly between you and the other side. Before sending, check every date, name, amount and attachment against your records. We can help structure the request and remove unclear wording, but you decide whether it accurately reflects your position and keep the reply with your own correspondence file.
How long does a letter take?
We confirm a realistic time when we reply to your inquiry. Tell us about any deadline when you first write, so that we can say whether we can meet it. The work can take longer if key records are missing or several versions of events need clarifying. Send a concise chronology and the message you are answering so we can scope the task accurately rather than promising a turnaround without seeing what is involved.
Will the letter be sent for me?
No. You send it, so you keep the proof of sending and control of the conversation. We provide draft wording for you to review, correct and approve before you use it. You choose the appropriate recipient and delivery method, attach the evidence and keep a dated copy. If the letter is intended to serve formal notice, check the relevant requirements before sending.
Can you write to a court?
Court documents usually need a solicitor or adviser. We will tell you if your matter has reached that stage. A procedural court document may need a prescribed form, statement of truth or a response to specific directions. Tell us which document you received and its deadline so we can identify the limit of this service. Do not substitute a general complaint letter for a required court response.
