Citizens Advice Exeter
Free independent advice on housing and money problems
About Citizens Advice Exeter
Citizens Advice Exeter is a local charity providing free, confidential, independent and impartial advice to people facing practical difficulties. Housing is one of its main advice areas, alongside benefits, employment, debt, consumer rights and legal issues. The service helps people understand their rights, consider possible options and identify appropriate next steps. For renters, housing problems may be connected to financial pressures, benefit claims or other circumstances, so access to advice across several subjects can be useful. The charity also works on research and campaigning informed by local experiences. People living or working in Exeter and the surrounding area can initially use Citizens Advice online resources or contact the local telephone helpline. An adviser assesses the enquiry and may provide information, arrange further advice or direct someone towards another organisation. Face-to-face assistance is available through the charity's assessment arrangements, with particular support for vulnerable clients. Its website also describes specialist projects, including Universal Credit application assistance and energy advice.
Services
- Housing advice
- Benefits advice
- Debt and money advice
- Employment advice
- Consumer advice
- Universal Credit guidance
citizensadviceexeter.org.uk at a glance
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Who Citizens Advice Exeter works with
- Exeter residents
- People seeking free advice
- People experiencing financial difficulties
- Universal Credit claimants
Areas covered
Exeter and surrounding areas
Questions about Citizens Advice Exeter
Where can Exeter residents contact Citizens Advice?
Citizens Advice Exeter is based at Dix's Field, Exeter, EX1 1QA. Its free helpline is 0808 278 7845, with telephone assessments advertised from Monday to Friday. The website explains how to access online advice, reception information and face-to-face support.
Can Citizens Advice Exeter help with private renting difficulties?
Housing is included in its general advice service. Renters can seek guidance on their rights and explain problems involving their accommodation or finances. Advisers assess individual needs and may provide relevant information, arrange further assistance or refer people to suitable specialist services.
Is housing advice from Citizens Advice Exeter free?
Yes. The charity states that its advice is free, independent, confidential and impartial. The main local helpline is also advertised as free. The service is intended to help people understand their circumstances without having to pay for an initial assessment.
Who should Exeter tenants approach about poor housing conditions?
Report problems to the landlord in writing and retain photographs and correspondence. The Housing Act 2004 provides a framework for housing condition enforcement, while the Renters' Rights Act 2025 strengthens private renting protections. Exeter City Council is the relevant local authority for housing standards concerns.
Can the charity help with benefits affecting rent payments?
Citizens Advice Exeter provides benefits guidance and access to Help to Claim support for people applying for Universal Credit. Its advisers can assess related financial difficulties and explain further advice options. People experiencing rent pressure should explain any payment deadlines when making contact.
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