Citizens Advice Southampton
Free independent advice on housing, debt and benefits
About Citizens Advice Southampton
Citizens Advice Southampton is a local advice charity supporting residents with housing, money and everyday legal or practical problems. Its services are free, confidential, independent and impartial. The organisation helps people understand issues involving housing, welfare benefits, debt, employment, consumer rights and related concerns. For renters, housing questions can sit alongside problems paying bills, accessing benefits or dealing with changes in personal circumstances. Advice is available by telephone and through its published online information and advice channels. The charity also operates local projects covering financial difficulties, unpaid carers, immigration advice and other community needs. Its website lists face-to-face advice sessions at Southampton libraries, including Central Library, Shirley Library and Woolston Library. These are initial advice sessions, with attendance subject to available capacity. Residents can contact the main advice line to discuss their circumstances and find an appropriate route to assistance. The service is particularly relevant when someone needs independent information before deciding whether specialist housing or legal help is necessary.
Services
- Housing advice
- Debt and money advice
- Benefits advice
- Employment advice
- Consumer rights advice
- Immigration advice
Projects and work
- Unpaid Carers Support
- Crisis and Resilience Fund
- Support for Ukrainians
- Money Worries
- Home & Well
Who Citizens Advice Southampton works with
- Southampton residents
- People experiencing housing difficulties
- People with money worries
- Benefits claimants
Areas covered
Southampton
Questions about Citizens Advice Southampton
Where can Southampton residents access Citizens Advice?
The registered office is at 14–15 Brunswick Place, Southampton, SO15 2AQ. Call the free advice line on 0808 278 7863. Face-to-face advice hubs operate at selected local libraries; check the website for current sessions rather than assuming Brunswick Place accepts walk-in advice.
Can Citizens Advice Southampton help with housing and rent difficulties?
The charity provides housing advice alongside support on debt, benefits and financial difficulties. Renters can explain their situation to an adviser and ask what practical options are available. Where a matter needs specialist assistance, the appropriate next step can be discussed.
Do people have to pay for Citizens Advice Southampton?
No. The organisation clearly states that its advice is free, confidential and impartial. Its main advice telephone number is also free to call. No fee is required simply to seek advice, although access to particular sessions depends on service arrangements and capacity.
What should Southampton tenants do when struggling with rent?
Keep rent statements, income information and correspondence, and seek advice early. The Renters' Rights Act 2025 and Housing Act 2004 are relevant English housing legislation. Southampton City Council is the local authority to contact about applicable housing and homelessness assistance.
Can I get housing advice at a Southampton library?
The charity lists initial face-to-face advice sessions at Central Library, Shirley Library and Woolston Library on different weekdays. These operate on a first-come, first-served basis, with limited capacity. Check the latest times before travelling or use the telephone advice service.
Client experiences
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